Terms of Service

Overview

Welcome to Invitely. The terms “Invitely,” “we,” “us,” and “our” refer to Invitely.

Invitely operates this website and online store, including all related information, content, features, tools, digital products, and design services offered through it (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with our Privacy Policy, Refund Policy, and any other policies referenced herein, describe your rights and responsibilities when accessing our website, placing an order, or using our Services.

By visiting, interacting with, or purchasing through our website, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not access or use the Services.

Section 1 — Eligibility and Account Information

By using the Services, you represent that you are at least the age of majority in your province, state, or country of residence, or that you have permission from a parent or legal guardian.

When placing an order, you may be required to provide information including your name, email address, billing information, wedding details, personalization selections, photographs, and other creative materials.

You agree that all information you provide is accurate, current, and complete. You are responsible for ensuring that you have the legal right and necessary permission to submit all names, photographs, venue images, logos, monograms, music requests, wording, and other materials supplied to Invitely.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

Section 2 — Our Digital Products and Services

Invitely creates personalized digital products, including animated Save the Dates, animated invitations, venue-inspired artwork, couple illustrations, monograms, digital wax seals, and related digital designs.

All Invitely products are digital. No physical product will be shipped unless a product listing expressly states otherwise. Shopify classifies downloadable files, video, audio, and electronically supplied services as digital products.

We make reasonable efforts to display our designs, colors, animation, typography, and product examples accurately. However, colors and appearance may vary depending on your device, display settings, operating system, messaging application, or social-media platform.

Product photographs, videos, illustrations, and mockups are examples of the intended style. Personalized artwork may not be an exact photographic or architectural reproduction of the customer, clothing, venue, landscape, or other reference material. Venue and couple illustrations are artistic interpretations inspired by the photographs and details submitted by the customer.

We may update, modify, limit, or discontinue any product or service at any time without prior notice.

Section 3 — Orders and Acceptance

Submitting an order constitutes an offer to purchase the selected product or service.

An order is accepted once payment has been successfully processed and Invitely confirms the order. We reserve the right to refuse, limit, or cancel an order for reasons including:

• Incomplete or inaccurate information;
• Suspected fraud or unauthorized payment;
• Unlawful, abusive, discriminatory, infringing, or inappropriate content;
• Requests outside the scope of the selected product;
• Technical or production limitations; or
• Pricing, listing, or availability errors.

If we cancel an order before customization work begins, any amount paid for the cancelled portion will be returned using the original payment method, unless otherwise required by law.

You must review the product description and customization options before ordering. Services not expressly included in the purchased listing may require an additional fee.

Section 4 — Personalization Materials

You may be asked to provide:

• Couple’s names;
• Wedding date and location;
• Invitation wording;
• Photographs of the couple;
• Photographs or references for the venue;
• Clothing, color, floral, or design inspiration;
• Initials or monogram preferences;
• Other details required for customization.

You represent and warrant that you own, license, or have permission to use and submit these materials.

You retain ownership of your original customer-supplied materials. By submitting them to Invitely, you grant us a limited, non-exclusive, royalty-free license to access, reproduce, edit, adapt, and use them only as reasonably necessary to create, revise, deliver, and support your order.

Invitely will not use identifiable customer photographs or personalized invitation files in advertising, social media, our portfolio, or promotional materials without permission, except where the customer has already publicly shared the work and expressly authorized Invitely to repost it.

We may refuse to incorporate content that violates the rights of another person or that we reasonably consider unlawful, offensive, deceptive, harmful, or inappropriate.

Section 5 — Design Process, Revisions, and Approvals

The number of revisions included with your purchase will be stated in the applicable product listing.

A revision means a reasonable adjustment to an existing design, such as correcting customer details or making minor changes to approved wording, colors, or positioning. A revision does not ordinarily include:

• Developing a completely new creative concept;
• Changing the venue or couple after artwork has been created;
• Replacing the selected collection with another collection;
• Adding new scenes;
• Recreating completed animation;
• Major changes to clothing, composition, or illustration style; or
• Changes requested after final approval.

Requests outside the included scope may require an additional fee. We will inform you before completing chargeable additional work.

You are responsible for carefully checking all previews, including names, spelling, dates, times, locations, wording, and visual details.

Approval of a preview authorizes Invitely to finalize and deliver the product. Invitely is not responsible for customer-provided errors that remain in a design after the customer approves the preview.

Corrections required because Invitely did not follow the information originally provided by the customer will be made without reducing the customer’s included revision allowance.

Section 6 — Turnaround and Customer Delays

Estimated production times are listed on each product page and begin once we have received:

1. Full payment; and
2. All required personalization information and reference materials.

Turnaround times are estimates and are not guaranteed unless a specific rush-delivery service has been purchased and expressly confirmed.

Customer delays in submitting information, answering questions, or approving previews will extend the delivery timeline.

Invitely is not responsible for missed event deadlines where the customer:

• Places the order without allowing adequate production time;
• Supplies incomplete or incorrect details;
• Delays responding or approving the design; or
• Requests substantial changes during production.

Section 7 — Digital Delivery

Completed products will generally be delivered electronically through email, a download link, your customer account, or another delivery method communicated during the order process.

You are responsible for providing a valid email address, maintaining access to that account, downloading the files promptly, and saving an independent backup.

Although Invitely designs files for convenient digital sharing, we cannot guarantee that every file will display identically on every device, messaging service, email provider, social-media platform, or operating system. Third-party platforms may crop, compress, mute, resize, or otherwise alter uploaded content.

Please contact invitelysupport@gmail.com if you experience a problem accessing your delivered file.

Section 8 — Cancellations, Returns, and Refunds

Because Invitely’s products are personalized digital goods and creative services, all sales are generally final once customization has begun.

Orders cannot be physically returned or exchanged. Cancellation or refund requests are governed by our separate Refund Policy, which forms part of these Terms.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be waived. For example, Ontario businesses are generally not required to offer discretionary returns, but consumers may retain statutory remedies when a supplier breaches applicable consumer-protection requirements. EU customers may also retain mandatory rights concerning digital content that is faulty, not as described, or does not function as promised.

Section 9 — Prices, Taxes, and Payment

Prices, promotions, and product availability may change without notice.

The price charged will be the price shown at checkout when the order is submitted. Applicable taxes will be calculated and displayed where required.

You agree to provide complete and accurate billing and payment information. You represent that you are authorized to use the selected payment method and agree to pay all amounts associated with your order.

Invitely may use third-party payment processors. We do not directly control their processing times, security procedures, authorization decisions, or service availability.

Customers purchasing digital products from certain jurisdictions may be subject to applicable sales tax, GST/HST, VAT, or other digital-goods taxes. Shopify notes that digital-product tax obligations can depend on the customer’s location, including destination-based VAT rules for EU consumers.

Section 10 — Ownership and Permitted Use of Delivered Products

Unless otherwise agreed in writing, Invitely retains ownership of:

• Original templates and collection designs;
• Illustrations and design elements created by Invitely;
• Animation methods and sequences;
• Layouts, compositions, graphics, and typography treatments;
• Product mockups and promotional materials;
• Website content, branding, logos, and trademarks; and
• Unused concepts, drafts, and working files.

After full payment, you receive a limited, non-exclusive, non-transferable license to use your completed invitation for personal, non-commercial purposes related to your own event. This includes sharing it with your invited guests through text message, WhatsApp, email, social media, and similar personal communication channels.

Unless Invitely provides written permission, you may not:

• Resell, sublicense, redistribute, or commercially exploit the product;
• Offer the design as a template or downloadable product;
• Claim the underlying artwork or animation as your own;
• Remove watermarks from unapproved previews;
• Copy or extract artwork for use in another product;
• Use the product to train, develop, or improve artificial-intelligence systems;
• Reproduce the design for another customer or event; or
• Modify and resell any part of the delivered files.

Purchasing a product does not transfer ownership of the underlying template, illustration system, animation, or intellectual property.

Section 11 — Music and Third-Party Materials

Music is included only where expressly stated in the product listing.

Certain social-media platforms and messaging services may restrict, mute, remove, or replace audio based on their own licensing rules. Invitely does not control these third-party decisions.

Customers requesting a particular song represent that they have any permission required for their intended use. Invitely may decline a music request or offer an alternative where licensing, technical, or platform restrictions apply.

Third-party fonts, graphics, software, applications, music, and platform features remain subject to the rights and terms of their respective owners.

Section 12 — Website Intellectual Property

The Services and all associated content—including our name, logo, trademarks, text, graphics, product videos, audio, illustrations, images, designs, layout, and website arrangement—are owned by or licensed to Invitely and are protected by applicable intellectual-property laws.

These Terms permit you to access the website for personal and lawful use only. You may not reproduce, scrape, copy, distribute, republish, publicly display, transmit, sell, or exploit website material without our prior written permission.

“Invitely,” its logo, collection names, product names, slogans, and visual identity may not be used without written authorization.

Shopify’s name, trademarks, software, and branding remain the property of Shopify or its licensors.

Section 13 — Third-Party Tools and Links

Our website may provide access to third-party tools, applications, download services, payment processors, or external websites.

Third-party services are provided according to their respective terms and privacy practices. Invitely does not control and is not responsible for their availability, security, content, policies, or performance.

Your use of third-party tools and links is at your own discretion and risk.

Section 14 — Relationship With Shopify

Invitely is powered by Shopify, which enables us to provide the online store and related Services. However, purchases made through our store are transactions directly between you and Invitely.

To the extent permitted by law, Shopify is not responsible for any aspect of the sale between you and Invitely, including the design, personalization, delivery, quality, or use of Invitely’s products and services.

Section 15 — Privacy

Personal information collected through the Services is handled in accordance with our Privacy Policy, available here: [INSERT PRIVACY-POLICY LINK].

Because Shopify hosts our store, certain information relating to your use of the Services may also be collected and processed by Shopify and relevant service providers. Shopify provides merchant privacy controls intended to assist stores with privacy and data-protection compliance, but merchants remain responsible for configuring their store appropriately.

By using the Services, you acknowledge that information may be processed by service providers located outside your province, state, or country, subject to applicable law and our Privacy Policy.

Section 16 — Reviews and Feedback

When you voluntarily submit a review, testimonial, suggestion, or other feedback, you grant Invitely a non-exclusive, worldwide, royalty-free license to reproduce, display, adapt, and publish that feedback for operating and promoting the Services.

This permission does not automatically include the right to publish identifiable customer photographs or personalized invitation artwork. Separate permission may be requested for those materials.

You represent that your feedback is truthful, lawful, and does not violate another person’s rights.

We may remove feedback that is unlawful, fraudulent, abusive, discriminatory, defamatory, obscene, misleading, or infringing.

Section 17 — Errors and Inaccuracies

Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to descriptions, pricing, promotions, delivery estimates, availability, or other information.

We may correct errors, update information, or cancel affected orders at any time, including after an order has been submitted. If an order is cancelled because of our pricing or listing error before work begins, we will return the amount paid for the cancelled product.

Section 18 — Prohibited Uses

You may not use the Services:

• For unlawful, fraudulent, abusive, or malicious purposes;
• To infringe intellectual-property, privacy, publicity, or other rights;
• To submit content you do not have permission to use;
• To impersonate another person or provide misleading information;
• To upload malware, harmful code, or disruptive material;
• To scrape, copy, extract, or harvest website content or customer information;
• To bypass access, security, or authorization measures;
• To resell or commercially exploit Invitely’s products without permission;
• To harass, threaten, defame, discriminate against, or harm any person; or
• To interfere with the operation or security of the Services.

We may suspend or terminate access to the Services where we reasonably believe these Terms have been violated.

Section 19 — Termination

We may suspend or terminate your access to all or part of the Services if you violate these Terms or use the Services in a manner that may harm Invitely, Shopify, another user, or a third party.

Termination does not eliminate obligations or amounts incurred before termination.

Provisions relating to intellectual property, payment obligations, disclaimers, liability, indemnification, dispute resolution, and other terms that by their nature should continue will survive termination.

Section 20 — Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, Services, and digital products are provided on an “as is” and “as available” basis, except for any express commitments stated in the applicable product description.

We do not guarantee that:

• The website will always be uninterrupted or error-free;
• Every file will function identically on all devices and platforms;
• Third-party applications will preserve the original resolution, dimensions, or audio;
• Artistic interpretations will be identical to photographs; or
• Use of the product will produce any particular response or result.

Nothing in this section excludes warranties or consumer rights that cannot legally be excluded.

Section 21 — Limitation of Liability

To the fullest extent permitted by law, Invitely and its owners, employees, contractors, service providers, and licensors will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the Services or a purchased product, including loss of data, revenue, profits, opportunities, or event-related expenses.

Invitely is not responsible for losses resulting from:

• Customer-provided errors approved in a preview;
• Customer delays;
• Incompatible or unsupported devices;
• Third-party platform compression, cropping, muting, removal, or outages;
• Unauthorized sharing or misuse after delivery;
• Lost access caused by an incorrect customer email address; or
• Events beyond our reasonable control.

Where liability cannot legally be excluded, Invitely’s total liability will be limited, to the extent permitted by law, to the amount paid for the product or service giving rise to the claim.

Nothing in these Terms limits liability where doing so would be prohibited by law.

Section 22 — Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless Invitely and its owners, employees, contractors, service providers, and licensors from third-party claims, damages, liabilities, and reasonable legal costs arising from:

• Materials you submit without the required rights or permission;
• Your infringement of another person’s intellectual-property, privacy, or publicity rights;
• Your unlawful use of the Services or delivered product; or
• Your material breach of these Terms.

Section 23 — Force Majeure

Invitely is not responsible for delays or failure to perform caused by events beyond our reasonable control, including severe illness, natural disasters, power or internet outages, software failures, cyber incidents, labour disruptions, government actions, or failures of third-party platforms and service providers.

We will make reasonable efforts to communicate significant delays and resume performance as soon as reasonably possible.

Section 24 — Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted or severed where necessary. The remaining provisions will remain in effect.

Section 25 — Waiver and Entire Agreement

Our failure to enforce any provision will not constitute a waiver of that provision.

These Terms, together with the policies and product-specific conditions incorporated by reference, constitute the entire agreement between you and Invitely concerning the Services and replace prior discussions or communications regarding the same subject matter.

Section 26 — Assignment

You may not assign or transfer your rights or obligations under these Terms without our written permission.

Invitely may assign or transfer its rights and obligations as part of a merger, restructuring, sale of business assets, or other lawful business transaction.

Section 27 — Governing Law

These Terms and any separate agreement through which Invitely provides Services will be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law rules.

Subject to any mandatory consumer rights or jurisdictional protections that apply, the parties agree that disputes will be brought before the courts located in Ontario, Canada.

Section 28 — Changes to These Terms

We may update these Terms from time to time by publishing the revised version on this page.

Material changes will become effective on the date stated in the updated Terms or as otherwise required by law. Your continued use of the Services after the effective date constitutes acceptance of the revised Terms.

Changes will not retroactively reduce rights relating to an order already accepted unless required by law or agreed by both parties.

Section 29 — Contact Information

Questions about these Terms of Service or an Invitely order may be sent to:

Invitely
Email: invitelysupport@gmail.com